◎筱米加步枪◎.Blog

Happy coding

职场培训-《客户要数据库结构文件》

筱米加步枪 posted @ 2010年3月19日 22:04 in [ 职场 ] with tags 职场训练 , 1594 阅读

昨日在公司进行了一场职场培训,后面一个环节,是游戏环节,我抽到的题目如下:

【题目】
你正在申银万国证卷做E-SIM6.0工程,跟你关系很好的客户向你索要E-SIM6.0的数据库结构文件,理由是日常维护需要,你如何处理?(1人饰演申银万国客户,1人饰演接我司工程人员)

我演客户,刘伟演工程人员。对白略~~

【点评】

从我司的立场上来讲,这个数据库文件是肯定不能给的,但是对方又是我们公司的一个长期来往的客户,不能伤了和气。所以怎么样委婉的拒绝是这个工程人员应该要做的。

题目中提到,对方和自己的关系很好,因此可以利用这个关系,可以委婉的和对 方说:“这种文件公司明确是不能给的,老兄你总不会让我丢了饭碗把~呵呵~”

既然拒绝了,但是为客户服务是我们的宗旨,你可以提供相关非必要的文件来满足 客户,接着你还可以说:“为了你的日常维护需要,我们公司可以提供给你一些图表文件,让你们更能了解系统。”

作为工程人员,要发挥自己的专长,就是技术, 你可以和客户讲一些你的见解,但是要讲的他们觉得你很有道理,比如你可以说:“通过这个图表文件,可以怎么样怎么样的更好了解系统,比看数据库文件更能了 解系统”..总之,在职场上,要学会随机应变的去说服客户,切忌不要和客户起冲突或者某种程度上让客户不高兴。

  • 无匹配
  • 无匹配
NCERT Geography Samp 说:
2022年9月25日 05:49

Candidates who want to cover various topics of a particular subject effectively through tailor-made questions to make studies effective and time-efficient, those candidates can download NCERT Geography Sample Paper 2023 Class 10 with study *& learning material designed NCERT experts that’s supports for all formats of SA1, SA2, FA1, FA2, FA3, FA4 and Assignments held in Term-1 & Term-2 exams of the course. NCERT Geography Sample Paper Class 10 Candidates who want to cover various topics of a particular subject effectively through tailor-made questions to make studies effective and time-efficient, those candidates can download NCERT Geography Sample Paper 2023 Class 10 with study *& learning material designed NCERT experts that’s supports for all formats of SA1, SA2, FA1, FA2, FA3, FA4 and Assignments held in Term-1 & Term-2 exams of the course.

pavzi.com 说:
2024年1月18日 21:00

Pavzi.com is a startup by passionate webmasters and bloggers who have a passion for providing engaging content that is accurate, interesting, and worthy to read. pavzi.com We are more like a web community where you can find different information, resources, and topics on day-to-day incidents or news. We provide you with the finest web content on every topic possible with the help of the editorial and content team.


登录 *


loading captcha image...
(输入验证码)
or Ctrl+Enter